Not happy with your purchase? Please let our customer support team know via email to firstname.lastname@example.org. We are more than happy to try and sort out any issues you may have.
You have 30 days from when you receive your item to receive a refund or exchange. Customer is responsible for any shipping charges to return an item to us. Any item that is returned more than 30 days after delivery will not be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Product cost can be refunded. Original shipping fee is not refundable in most cases.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Any item purchased as a SALE item is not eligible for full refund. Partial refunds or store credit may be available on these SALE items. Please check the product description before making your purchase.
Any return for refund or store credit may be assessed a $15 restocking fee.
IMPORTANT NOTE REGARDING OUR APPAREL, HATS, AND SHOES:
Since our apparel, shoes, and hats are custom ordered for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have included a sizing chart to assist you with your purchase. You can access the applicable sizing chart on the product page of the item you're interested in purchasing.
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
DAMAGED/ INCORRECT ORDER
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: email@example.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
ORDER NOT RECEIVED
If your item has not arrived within six weeks (30 working days) after you placed your order, please contact our support team and we will promptly take care of you.
Please note, for orders shipped to the wrong address due to an inputting error when the order was placed and for missed parcels, the customer must cover the cost of ordering replacement items so please be very careful when entering the shipping address.
If carrier tracking shows delivered, in most cases that is the extent of our obligation. We in due diligence send in full faith of the carrier, to the shipping address as received. Misdirected or stolen packages once item is delivered is out of our control.
Please note, there are no refunds or cancellations on custom-made, made-to-order, or sale items, 24 hours after your order was placed.
If your order with us doesn’t arrive to the correct shipping address provided to us or is defective and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Lotus Lyfe and please let us know if you have any questions.